HomeMembership FAQsSubscriptions & Account InformationDouble-Payments and Refunds

1.9. Double-Payments and Refunds

If you suspect that you have been double-billed for a subscription period, please inform us immediately.  We are only able to refund double-payments made within the last 30 days.  For all periods older than 30 days, you will receive credit in additional months to your Member Subscription account.  Please provide us with as much information as possible when reporting being billed more than once during a subscription period.  We will work with you to resolve the issue as quickly as possible.

We do not issue refunds for any other reason than stated above.

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