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2.9. Troubleshooting Your Internet Connection

You can troubleshoot your Internet connection by checking the following:

  1. Do you have enough System Memory (RAM)?
  2. Is your Hard Drive full or nearly full?
  3. Is your Hard Drive in need of de-fragmentation?
  4. Does changing the frequency on your Wireless Router help?
  5. Is your router next to other electrical appliances that can cause interference?
  6. Are all of your cables (coaxial, ethernet, etc) properly seated and secure?
  7. Does power-cycling your router and modem help?
  8. Is your computer free of Viruses, Spyware and other Malware?
  9. Are you downloading at the same time you are watching shows?  Additionally, are there others in your household or Intranet that are eating up all available bandwidth?

If the above not the cause of the buffering, it could be general internet traffic.  It is not surprising that most buffering situations arise on the ISP (Internet Service Provider) side of things.  An ISP is who you get your internet connection from.  Many, if not all ISP's oversell their bandwidth.  However, from time to time, the problem can be further downstream from you.  To more accurately determine where the problem is, you can perform two diagnostic tests to find out:

  1. Ping Test:  Run a ping test to determine if there is connectivity at all to your intended destination.  (In this case, you would ping 'in2streams.com').
  2. Trace Route:  Run a trace route to 'in2streams.com' to determine the routing your Inbound request takes to our servers.

You can provide us with the Ping and Trace Route results to us through our Help Desk.  We may ask you for additional information, including your IP address, so that we can perform our own tests to your computer.

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